Payment

We prefer payment by direct deposit into our bank at:
Runaway Tours, St George Bank, Sydney, Australia
BSB – 112-879,
A/C no – 0416 751 86
SWIFT Code for international transfers: SGBLAU2S

For payment, we prefer Direct Debit. Once you have made the initial booking, we will send you an invoice for a 20% deposit payment. We require full payment two weeks before the commencement of the tour. If there is a late booking within this two week period, we require full payment immediately to secure the tour.

Payment can also be made by Visa, MasterCard, American Express or by PayPal.  PayPal service terms and conditions are applicable. You do not need to have a PayPal account to pay by credit card. N.B. There is a 3.5% bank fee when paying by credit card.

Cancellation Policy

If you cancel the tour 7 days or less out, there is a 20% fee. 96 hours or less out, 50% fee. 24 hours out, 100% fee for no show or cancellation.

Bookings for December 15 – January 5

If you cancel the tour 14 days or less out, there is a 20% fee. 7 days or less out, 50% fee. 96 hours out, 100% fee for no show or cancellation.

No refunds or discounts for bad weather.

Prices stated are in Australian Dollars ($AUD) and include GST.

Any additional hours or part thereof over the allotted tour hours will be charged at AUD$110 (inc GST) per hour.

We retain the right to cancel tours, vary itineraries and amend fares and days of operation due to extremes of weather or changes to operational conditions such as road closures, fire bans or other conditions beyond the control of the operator. At times it may be necessary to provide alternative transport or use the services of other tour operators.

There are no refunds for unused or partially used portions of a booked itinerary due to flight delays, schedule changes or any other reason.

The Tour Operator does not accept any liability for the acts, omissions, default or negligence of Breweries, Wineries, activities or any other service provided used in connection with these tours.

The Tour Operator shall not be responsible or liable for death, illness or injury to any person, or loss of or damage to any property or otherwise due to the operator’s negligence nor any inconvenience, delay, injury, accident, theft or negligence caused to, or expenses incurred by, any client/passenger however caused by or arising out of services or failure to provide services.

Australian Government regulations prohibit smoking, consuming food or drinks and the drinking of alcohol inside all tourist vehicles in Australia.

Australian law requires that you must be 18 and over to be served alcohol in any licenced premises. Please bring ID if you look younger than 25.

Whilst all care is taken, no responsibility is accepted for lost belongings or delays.

Please wait outside hotel 5 minutes prior to pick up and allow 10 minutes for traffic.

Any disputes must be settled in a court of Sydney, New South Wales, Australia

CLIENT CONDUCT

We require that all groups behave respectfully at each venue. These venues are family friendly venues and we want all of our groups to interact well with the local patrons of the venue. The passenger/s will be removed from the tour in any of the following circumstances:

  •  if the passenger/s uses threatening, abusive or insulting words or uses intimidating language towards our staff, a member of the public, any suppliers we use or otherwise behave in a threatening manner
  • if the passenger/s uses bullying behaviour by intentionally using words or actions to cause distress or harm to another person’s wellbeing
  • if the passenger/s deliberately interferes with a member of our staff carrying out their duties
  • if the passenger/s puts the safety of either the vehicle or any person in it in danger
  • if the passenger/s is intoxicated or under the influence of alcohol or drugs
  • if the passenger/s is, or we reasonably believe they are, in unlawful possession of drugs
  • if the passenger’s mental or physical state is a danger or risk to themselves, the vehicle or any person in it

If any of the situations occur, the passenger/s will not be permitted to continue the tour. All monies that have been paid will be forfeited with no refund available. If the passenger/s refuse to leave the vehicle at the request of the driver/guide, this will be seen as trespassing and the police may be involved.

So, we ask all groups to have a laugh, but to please keep it respectable for everyone.

 

ABN – 49 528 319 343 | Licensed tour operator – 30849 | Licensed by the National Parks and Wildlife Service – 18/54.